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Excellence in Call Center Operations
Various courses offered in this program have been proven to be the best in the filed of skills-based contact center and field service training. We provide customer service, sales, and language training to contact center and field service representatives. All of our programs are designed to teach usable skills while building team enthusiasm and a positive work environment. Our goal is to help call center employees measurably improve their customer contact skills so that your business prospers and your employees feel good about their contribution.
Programs Offered:
- Achieving Excellence in Customer Service
- Achieving Excellence in Technical Support
- Making It Happen: Supervisor's Guide to Monitoring and Coaching
- Mastering E-mail Communication
- Sales the Other Side of Service: Cross-selling and Up-selling
Course Outline
 Achieving Excellence in Customer Service
Designed for non-technical customer service representatives, Achieving Excellence in Customer Service™ teaches your employees all the skills they need to communicate positively and professionally with customers—both internal and external. After going through the program, they will feel upbeat, motivated, and ready to deliver world-class service! |
Course Outline
 Achieving Excellence in Technical Support
Developed for help desk and desk-top support representatives, Achieving Excellence in Technical Support™ teaches your employees the skills they need to interact positively with customers, both internal and external. Going through this program will motivate them and they will be ready to deliver world-class service.
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Course Outline
 Making It Happen: Supervisor's Guide to Monitoring and Coaching
Designed for team leaders, supervisors, and managers in contact centers, Making It Happen™ teaches how to coach to reinforce skill use on the job. Participants will learn how to cerate a positive work environment and build a top-performing team. Soon, this program will be available in blended and classroom delivery formats.
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Course Outline
 Mastering E-mail Communication
Designed for anyone who uses e-mail to communicate with internal and external customers, Mastering E-mail Communication ™ teaches your employees all the skills they need to communicate positively and professionally. They'll learn how to create e-mail messages that are positive, professional, clear, and concise.
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Course Outline
 Sales the Other Side of Service: Cross-selling and Up-selling
Designed for customer service representatives in technical and non-technical environments, Sales—the Other Side of Service™ teaches your employees the skills they need to add value and increasing sales for the company. After going through the program, they will have a new attitude towards selling, and the skill s to be successful in cross-selling, up-selling, and overcoming resistance.
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